tk's Privacy Policy

2. What Information We Collect

tk collects member information in several ways. Details by category are provided below.

2.1 Member Registration and Account Information

Information collected when creating an account:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency settings

2.2 Identity Verification Information

If a certain transaction limit is exceeded or account verification is required, we may request identity-related information, such as:

• National ID or passport number
• Documents as proof of address
• Additional contact information

2.3 Financial Transaction Information

Mobile banking services — such as bKash, Nagad, Rocket, Upay — are used for deposits and withdrawals. The reference numbers, dates, and amounts of these transactions are stored securely in our system. We do not store any full mobile banking PIN or bank account password.

2.4 Technical and Usage Information

Information that may be collected automatically while you use the site or app:

• IP address and device type
• Browser and operating system information
• Login time, session length, and navigation patterns
• Gaming history and betting records
• Information collected via cookies and similar tracking technologies

2.5 Communication Information

When you contact the support team via live chat or email, we may retain a record of that conversation. This is used to improve service quality and to provide faster support in the future.

4. Sharing Information with Third Parties

tk gives the highest priority to the privacy of members' personal information. However, in certain situations it may be unavoidable to share limited information with trusted parties:

4.1 Service Providers

The minimum necessary information is shared with those who assist us with payment processing, technical infrastructure, and fraud detection. These organisations operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 For Legal Reasons

If authorities request information as part of a court order or any lawful legal process, we may be required to provide it. Information may also be shared with relevant agencies in investigations into money laundering or fraud.

4.3 Business Restructuring

In the event of a future business merger or acquisition, members' information may be transferred to the new operating entity — however, the protections of this Privacy Policy will remain in force.

4.4 What We Never Do

• Sell or rent members' information to advertising companies.
• Use information for marketing outside our own services.
• Voluntarily share information with government agencies without a legal reason.

6. Methods of Data Protection

tk uses industry-standard technical and organisational measures to protect members' information. The key pillars of our security framework are:

6.1 Access Control

Only authorised staff can access members' personal information, and access is granted only to the extent required. Logs of all access are recorded.

6.2 Password Protection

Your password is never stored in plain readable form — it is secured with a strong hashing algorithm. No tk employee can view or know your password.

6.3 Data Centre Security

Our servers are housed in secure data centres with 24/7 monitoring, firewall protection, and regular security audits.

6.4 Limitations

It is not possible to guarantee 100% security on the internet. However, we are committed to keeping risk to a minimum using the latest technology. It is also important for you to use a strong password and change it regularly.

8. Your Data Rights

tk believes every member should have control over their own information. For that reason, we ensure the following rights:

8.1 Right to Access

You can log in to your account at any time to view your stored information. If you need more detailed information, please contact the support team.

8.2 Right to Correction

If any of your information is incorrect, it can be corrected through account settings or via support. Keeping information accurate is important for both you and us.

8.3 Right to Close Account

You may request to close your account at any time. After closure, any existing balance is made available for withdrawal.

8.4 Communication Preference Control

If you do not wish to receive promotional emails or messages, you can turn them off from account settings. However, important messages related to security or your account will continue to be sent.

8.5 Responsible Gaming Protection

We are committed to using your information to support responsible gaming. Reading the detailed responsible gaming guide will tell you about deposit limits, break options, and self-exclusion.

10. Policy Changes and Updates

This Privacy Policy may be updated from time to time to keep pace with changes in the nature of services, technology, or legal requirements.

For important changes, members will be notified in advance by email or via a notice on the site. The update date is always clearly shown at the top of the page.

Continued use of the site after changes will be taken to mean that you have accepted the new policy. If any change is not to your preference, the option to close your account is always available.