tk FAQ — Account, Mobile and Deposits
All the questions that come up when using tk — from playing on mobile to deposits, VIP benefits, account management and responsible gaming — are answered on this page.
Whether you are new to tk or have been playing for a long time, this FAQ page will help. It has detailed answers to 22 questions across five sections. From the responsible gaming section to how to sign in at tk Login — everything is kept in one place so you don't have to keep going to other pages. You can jump straight to the section you need from the list below.
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Mobile Play
On Android, open tk-vip.cam in Chrome, then tap the three-dot menu on the right and select
"Add to Home Screen". On iPhone, open the site in Safari, tap the Share button,
then select "Add to Home Screen". After that, tk can be opened directly from your home screen
just like an app — no separate installation needed.
tk's website is fully mobile-friendly — slots, live casino and cricket betting all
run well in a mobile browser. However, separate apps for both Android and iOS are also
available through official channels for a smoother experience. You get all features
whether you use the browser or the app.
tk works on Android smartphones and tablets, iPhone and iPad, and any modern desktop or laptop.
Tested on Chrome, Firefox, Safari and Edge. If your operating system is older
(below Android 7 or below iOS 13), some games may not run properly,
so keep your software updated if possible.
tk has both Android (APK) and iOS versions, available through official channels.
For app download links, contact tk's 24/7 live chat support directly —
they will point you in the right direction. Avoid downloading APKs from third-party sites.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy → Clear Browsing Data.
Then refresh the page. If the problem continues, check your internet connection
or try a different network (Wi-Fi or mobile data). If it still doesn't work, contact tk's
live chat.
Responsible Gaming
You must be at least 21 years old to take part in any casino or betting activity on tk.
Age is verified at registration and tk strictly follows the 21+ policy.
Accounts belonging to underage users are closed immediately. Visit the
responsible gaming page to learn more.
Yes. tk lets you set your own deposit limit so you don't spend beyond your budget.
You can set daily, weekly or monthly limits from your account settings.
Once active, you will not be able to deposit beyond that limit. This is
a practical way to play responsibly.
tk offers both cooling-off and self-exclusion options. Cooling-off gives you a break
for a set number of days, while self-exclusion allows for a longer-term break. Contact
live chat or email support to activate either option. During the break, you will not
be able to log in or deposit.
Some common signs are — spending beyond your budget, repeatedly playing to chase losses,
losing focus on family or work, and lying about playing. If you notice these signs,
take a break immediately and speak to someone you trust. Visit tk's
responsible gaming page for more detailed support information.
Member Account
First make sure you are entering your username and password correctly — if a Bengali keyboard is active,
it may cause issues when typing in English. Check that Caps Lock is off. If the problem continues,
use the "Forgot password?" link on the tk Login page.
If that doesn't work either, get help via live chat.
Yes, you can log in to your tk account from any device. The first time you log in from a new device, you may be asked to verify an OTP for security. The OTP will be sent to the mobile number used during registration. Once verified, you can log in normally from that device.
On the tk Login page, select the "Forgot Password?" option. A reset link or OTP will be sent to the mobile number or email used during registration. Use it to create a new password. Keep in mind that a password of at least 8 characters including a number or special character is more secure.
Your username must use English letters and numbers, usually between 6 and 20 characters. Your password must be at least 8 characters long, and using a mix of uppercase letters, lowercase letters, and numbers makes it more secure. Do not use easily guessable passwords (such as 12345678 or your own date of birth).
No. Under tk's policy, only one account may be opened per person. If multiple accounts are found, all of them may be cancelled and any balance held in them may be forfeited. Visit the Terms & Conditions page for more details.
VIP Benefits
tk VIP members receive weekly cashback, faster withdrawal processing, and early access to special promotions. The higher the tier, the more benefits you receive. Higher-tier members may also receive a personal account manager and invitations to exclusive events.
Weekly cashback is calculated on your net loss for that week — that is, total losses minus total winnings. For example, if a Gold member's net loss for the week is ৳20,000, they will receive up to ৳20,000 × 1.1% = ৳220 cashback. Cashback is added to your account automatically.
tk has four VIP tiers — Bronze: up to 0.4% weekly cashback; Silver: up to 0.8%; Gold: up to 1.1%; Platinum: up to 1.5%. The higher the tier you reach, the higher your weekly cashback rate. You can find full details on the tk vip page.
Your tier in tk VIP depends on how regularly you play. The longer you stay active and the more you bet, the faster you can move up to a higher tier. Regular deposits and participation across different games — slots, live casino, or cricket betting — all contribute to tier progress.
Once cashback is added to your account, you can generally withdraw it after meeting the specified conditions. The minimum withdrawal at tk is ৳500. To find out the specific cashback conditions, check tk's Terms & Conditions or ask via live chat. Withdrawals are usually completed within 10–45 minutes.
Deposit Money
Log in to your account, go to the "Deposit" section, and select Nagad. Send money from your Nagad app to the Nagad number provided by tk, enter the transaction reference number in the form, and submit. The minimum deposit is ৳100. Your balance is usually updated within a few minutes.
tk currently supports deposits via four mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all methods is ৳100. These are the most widely used mobile payment services in Bangladesh, so most players are already familiar with them.
To play any game at tk — slots, live casino, or cricket betting — the minimum deposit is just ৳100, for every method. With that ৳100 you can start playing any game in tk's slot games section.
tk does not separately publish any processing details for bKash deposits. Any charges that apply when you Send Money from your bKash account are set by bKash itself. If you have specific questions about deposits, ask via live chat — support is available 24/7.
Yes. tk offers a 120% bonus on your first deposit, up to ৳15,000. For example, depositing ৳1,000 adds ৳1,200 in bonus, making your total balance ৳2,200. To withdraw the bonus amount, you need to meet a wagering requirement of ৳1,200 × 25 = ৳30,000. Please read the Terms & Conditions carefully before claiming the bonus.
Didn't find your answer? Talk to us directly
If you could not find the answer to your question in this FAQ, tk's support team is ready to help you directly. Support is available in both Bengali and English.
24/7 Live Chat
Open live chat from any page on the site and speak directly with the support team. You will get a quick response at any time of day — even in the middle of the night.
Email Support
For complex matters or questions that require documents, send an email to: [email protected] — we will reply as soon as possible.
Support topics include — account verification, deposit issues, bonus claims, withdrawals, VIP upgrades, and responsible gambling tools.
- Service in Bengali and English
- Seven days a week, twenty-four hours a day
- Trained and friendly support team